This GitHub repo showcases an airline customer service AI Agent built on OpenAI’s Agents SDK.
It features five AI Agents collaborating, led by a Triage Agent that delegates tasks to four specialised sub-agents.
Built-in guardrails prevent off-topic chats and jailbreaks.
Handles conversation context and memory for seamless interactions.
What is OpenAI’s goal? A blueprint for devs to build robust AI apps with their SDK.
Introduction
OpenAI’s repo is a hands-on showcase of how AI Agents can revolutionise customer service — starting with airlines.
In this post, I’ll break down the demo’s setup, standout features and why it’s a must-see for anyone eyeing agentic AI in service sectors.
What’s in the Repo?
This OpenAI-built demo simulates real-world airline support, tackling everything from seat swaps to flight cancellations. It’s split into two clean components…
https://medium.com/@cobusgreyling/openai-customer-service-ai-agent-35113e84e6e6
